At puan77, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you as a member of the puan77 platform.
These cards highlight the core privacy principles that underpin how puan77 handles your personal information. The full legal text in the sections below governs in all circumstances.
All data transmitted between your browser or mobile device and the puan77 platform is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information travel over a fully encrypted channel at all times — keeping your data safe from interception.
puan77 only collects personal data that is strictly necessary to provide and improve our services. We do not collect data speculatively or build profiles beyond what is required for account management, KYC verification, fraud prevention, and personalised promotions where you have opted in.
puan77 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. Data shared with service providers — such as KYC bureaus, payment processors, and fraud screening services — is shared solely to deliver the puan77 service and is governed by strict data-processing agreements.
You have the right to request a copy of the personal data puan77 holds about you, and to request corrections where that data is inaccurate or incomplete. Requests can be submitted at any time by contacting our support team at [email protected] and are processed within 30 days.
puan77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, meet our legal and regulatory obligations, and resolve any disputes. Account data is typically retained for five years following account closure, after which it is securely deleted or anonymised.
puan77 uses cookies and similar tracking technologies to keep you signed in, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies to build cross-site profiles. You can manage or disable non-essential cookies at any time through your browser settings.
puan77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access and use the puan77 website at puan77.bet. This Privacy Policy sets out in clear, plain language how puan77 collects, processes, stores, shares, and protects personal information provided by or generated about you in connection with your use of the platform.
This Policy applies to all current and former members of the puan77 platform, including registered account holders based in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and all other cities and regions across Indonesia, as well as any visitor who browses the puan77 website without registering an account.
Please read this Privacy Policy carefully. If you do not agree with any part of this Policy, you must not use the puan77 platform. For questions or concerns, you may contact our data privacy team at any time at [email protected].
puan77 is the data controller responsible for the personal data of members and visitors to the platform. As data controller, puan77 determines the purposes for which your personal data is processed and the means by which that processing takes place.
puan77 operates under an internationally recognised gaming licence and maintains compliance with its licensing authority's data protection requirements. Where puan77 engages third-party service providers to process data on its behalf, those providers act as data processors under written data-processing agreements that impose obligations consistent with this Privacy Policy.
puan77 collects the following categories of personal data, depending on how you interact with the platform:
| Data Category | Examples |
|---|---|
| Full legal name | As stated on your national identity card (KTP) or passport. |
| Date of birth | Used to verify you are at least 21 years of age — our minimum age requirement. |
| Residential address | City, province, and full street address in Indonesia (e.g., Jakarta, Surabaya, Bali). |
| Contact details | Email address and Indonesian mobile phone number (used for account verification and support). |
| Username & password | Your chosen account credentials. Passwords are stored in hashed form and are never stored or transmitted in plain text. |
To comply with our Know Your Customer (KYC) obligations and to protect against fraud and money laundering, puan77 may collect copies of government-issued identity documents, proof-of-address documents, and proof of payment method ownership. These may include your Indonesian KTP, passport, SIM driving licence, recent bank statements from BCA, BRI, BNI, Mandiri, CIMB Niaga, or OCBC NISP, and screenshots confirming e-wallet ownership (OVO, DANA, GoPay, ShopeePay, or LinkAja).
puan77 records all deposit and withdrawal transactions on your account, including the payment method used, the amount in Indonesian Rupiah (IDR / Rp), the date and time in WIB (UTC+7), and the transaction reference number. puan77 does not store full bank account numbers or card numbers directly — payment processing is handled by certified payment service providers who apply their own security standards.
We record your betting history, game session data, bet amounts, outcomes, bonus usage, and any real-time odds data accessed during your sessions. This data is used to provide the service, detect prohibited conduct, and — where you have opted in — to personalise promotions relevant to your preferred sports (such as BRI Liga 1, EPL, or Champions League matches) or game categories.
When you access puan77, our servers automatically collect certain technical information: your IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud detection, and platform performance analysis.
If you contact puan77 via live chat, email, or any other channel, we retain a record of that communication — including your messages, our responses, and associated metadata — for quality assurance, compliance, and dispute resolution purposes.
puan77 collects personal data through the following means:
puan77 processes your personal data only where a valid legal basis exists. The table below summarises the primary purposes for which we process your data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration & management | Performance of contract — necessary to provide the puan77 service. |
| KYC identity & age verification | Legal obligation — required under our international gaming licence and anti-money laundering framework. |
| Processing deposits & withdrawals | Performance of contract — necessary to fulfil your financial transactions in IDR. |
| Fraud prevention & security monitoring | Legitimate interests — protecting puan77 and its members from fraud, abuse, and financial crime. |
| Responsible gaming interventions | Legitimate interests & legal obligation — protecting vulnerable members from gambling harm. |
| Customer support & dispute resolution | Performance of contract & legitimate interests — resolving member queries and complaints. |
| Marketing & personalised promotions | Consent — only where you have explicitly opted in to receive marketing communications. |
| Platform analytics & improvement | Legitimate interests — understanding how members use the platform to improve features and performance. |
| Legal compliance & regulatory reporting | Legal obligation — fulfilling requirements imposed by our licensing authority and applicable law. |
puan77 does not sell, rent, or trade your personal data to any third party for their independent commercial use. We may share your data with the following categories of recipients strictly to the extent necessary to provide and protect the puan77 service:
puan77 operates as an internationally licensed platform. Your personal data may be transferred to, and stored and processed in, countries outside Indonesia where puan77's infrastructure partners, game studio providers, or KYC service providers maintain operations. Such countries may have data protection laws that differ from those applicable in Indonesia.
Where personal data is transferred internationally, puan77 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard consistent with this Privacy Policy. By using the puan77 platform, you consent to the international transfer of your personal data in accordance with this clause.
puan77 uses cookies — small text files stored on your device — and similar technologies (such as local storage and session tokens) to operate and improve the platform. The categories of cookies we use are:
These cookies are essential for the platform to function. They enable you to log in, maintain your session, access your wallet, and navigate between pages. The platform cannot operate without these cookies, and they cannot be disabled.
These cookies collect anonymised information about how visitors use the puan77 platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data is used exclusively to improve platform performance and user experience. No personally identifiable information is collected through analytics cookies.
These cookies remember your preferences — such as your preferred language display, notification settings, and whether you have previously dismissed platform banners. Disabling functional cookies may affect your experience but will not prevent you from accessing the platform.
You can manage or delete cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or receive a notification before a cookie is set. Note that blocking strictly necessary cookies will prevent you from logging in to your puan77 account.
puan77 retains your personal data for no longer than is necessary to fulfil the purposes set out in this Privacy Policy, comply with our legal and regulatory obligations, and resolve any disputes or enforce our agreements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Retained for the duration of membership and for five years after account closure. |
| KYC identity documents | Retained for five years following account closure or the date of the last transaction, whichever is later, as required by AML regulations. |
| Financial transaction records | Retained for five years from the date of each transaction. |
| Betting & gaming history | Retained for three years following the close of each betting or gaming session. |
| Customer support communications | Retained for two years from the date of the last interaction in each support thread. |
| Analytics & performance data | Retained in anonymised or aggregated form for up to 24 months. |
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.
puan77 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
As a member or visitor, you have the following rights with respect to your personal data held by puan77. To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within 30 days. Where a request is complex or voluminous, we may extend this period by a further 30 days, and we will notify you of the extension.
If puan77 discovers or has reasonable grounds to believe that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be permanently suspended. Any funds deposited to that account will be dealt with in accordance with applicable law and our licensing authority's guidance.
If you believe that a minor has registered an account on puan77, please notify us immediately at [email protected]. We treat all such reports with urgency and confidentiality.
puan77 may send you promotional communications — including bonus offers, free bet alerts, BRI Liga 1 match-day promotions, seasonal offers (such as Idul Fitri and Indonesian Independence Day specials), and product updates — by email or in-platform notification, but only where you have given your explicit prior consent at registration or through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent does not affect the delivery of essential transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent regardless of marketing preferences as they are necessary for account management.
The puan77 platform may contain references to third-party services — for example, links to payment method provider websites such as BCA, BRI, OVO, or DANA — to help you complete transactions. These third-party websites operate under their own privacy policies, and puan77 accepts no responsibility or liability for their content, privacy practices, or data handling. We encourage you to review the privacy policy of any third-party service you visit before providing any personal information.
puan77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the change significantly affects your rights, provide advance notice via email or in-platform notification.
Your continued use of the puan77 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, you must stop using the platform and may close your account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or puan77's data practices, please reach out to our dedicated privacy support team. Our Indonesian-speaking agents are available 24 hours a day, 7 days a week, including WIB peak hours and public holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day.
Email Support:
Hours: 24/7 — Available in WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9)
Live Chat: Accessible directly from the puan77 platform after login. Indonesian-speaking agents available around the clock.
puan77 is built on a foundation of data security, fair play, and transparency. Now that you understand how we protect your privacy, explore Indonesia's most complete online sports betting and casino platform — from BRI Liga 1 odds to thousands of slots and live casino tables.
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